pelvia

Pelvia Terms of Use

Last updated: October 31, 2026

These Terms of Use ("Terms") are an agreement between you and Merkel LLC ("we", "us", "our"). They apply when you use Pelvia: the Pelvia mobile app (the "App"), the Pelvia quiz and web pages on getpelvia.com (the "Website"), and any subscription you buy (together, the "Service").

By using the Service or buying a subscription, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Pelvia is not medical advice

Pelvia offers guided pelvic floor (Kegel) exercises and general information. Pelvia does not give medical advice. It does not diagnose, treat, cure or prevent any disease or condition, and it does not replace a doctor, midwife, physiotherapist or other health professional.

• Ask a health professional before you start, especially if you are pregnant, have recently given birth, have pain, blood in your urine, repeated bladder infections, or any other health concern.
• Stop if you feel pain or discomfort and ask your doctor for advice. You may be doing the exercises the wrong way, or they may not be right for your body.
• Results are different for each person. We do not promise any result.
• In an emergency, call your local emergency number.

2. Who can use Pelvia

You must be at least 18 years old, and able to make a binding contract, to use the Service or buy a subscription.

3. Your use of the Service

We give you a personal, non-exclusive, non-transferable, revocable right to use the Service for your own non-commercial use, under these Terms.

You agree not to:

• copy, change, sell, rent or distribute the Service or its content,
• reverse engineer the App, except where the law allows it,
• get around any security or access control, including access to paid features,
• use the Service in a way that breaks the law or harms others.

4. Subscriptions

Some features, such as the guided sessions, need a paid subscription ("Premium"). Plans and prices are shown before you buy.

4.1 Automatic renewal

Your subscription renews automatically at the end of each period (for example every month or every 3 months) at the price shown when you bought it, until you cancel. You pay for each new period at the start of that period.

4.2 Buying in the App (Apple or Google)

If you subscribe in the App, Apple (App Store) or Google (Google Play) charges your store account and handles renewals, cancellation and refunds under its own terms.

• Cancel: in your App Store or Google Play subscription settings. Cancel at least 24 hours before the end of the current period to avoid the next charge.
• Refunds: ask Apple or Google. We cannot give refunds for purchases made through them.

4.3 Buying on our Website (Stripe)

If you subscribe on our Website, our payment provider Stripe charges your payment method.

• Cancel: email info@merkelapps.com from the email address you used to buy. Your cancellation takes effect at the end of the current period, and you keep access until then.
• Refunds: payments are not refundable, except where the law requires a refund.

4.4 Price changes

We may change subscription prices. We will tell you in advance, and where the law requires, ask for your agreement. A new price applies from your next renewal. If you do not agree, you can cancel before the new price applies.

4.5 Free trials and offers

If we offer a free trial or a discounted first period, we show its length and the price after it before you start. Unless you cancel before the trial or offer ends, your subscription continues at the normal price.

5. App Store and Google Play

If you got the App from the Apple App Store, Apple's Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies. Apple and Google are not responsible for the App or its support, and are not parties to these Terms. Where these Terms and the store's terms conflict for a store purchase, the store's terms apply.

6. Our content

The Service, including its text, exercises, design, graphics, sounds and software, belongs to us or our licensors and is protected by law. These Terms do not give you any ownership of it.

If you send us feedback or ideas, we may use them without any obligation to you.

7. Third-party services

The Service uses services from other companies, such as Apple, Google, Stripe and RevenueCat. Their own terms and privacy policies apply to them. We are not responsible for them.

8. Changes to the Service

We may change, add or remove features of the Service. If we stop the Service or remove a paid feature you have paid for, we will tell you and, where the law requires, give you a fair refund for the unused period.

9. Ending your use

You can stop using the Service at any time. Deleting the App does not cancel a subscription: cancel it as section 4 explains.

We may suspend or end your access if you break these Terms or the law. Sections 1, 6 and 10 to 13 stay in force after your access ends.

10. Disclaimer

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will always be available, without errors, or give any specific result.

11. Limitation of liability

To the extent the law allows:

• we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill,
• our total liability for any claim about the Service is limited to the amount you paid us for the Service in the 12 months before the claim.

Nothing in these Terms limits liability that the law does not allow us to limit, such as liability for death or personal injury caused by our negligence, or for fraud.

12. Indemnity

You agree to protect us from claims, losses and costs (including reasonable legal fees) that come from your breach of these Terms or your misuse of the Service.

13. Law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. The state and federal courts in Broward County, Florida, have exclusive jurisdiction over any dispute about these Terms or the Service.

If you are a consumer in the EU, the UK or another country whose law gives you rights that a contract cannot remove, you keep those rights, and you can also bring a claim in the courts of the country where you live.

14. Consumer rights in the EU and the UK

If you live in the EU or the UK, you normally have the right to withdraw from a contract for digital content or services within 14 days. When you buy a subscription, you ask us to give you access at once, and you agree that you lose this right of withdrawal once access starts, as the law allows.

15. Changes to these Terms

We may update these Terms. We will post the new version here and change the "Last updated" date. If a change is important, we will tell you in advance, for example by email or in the App. If you keep using the Service after the change applies, you accept the new Terms.

16. General

If a court finds a part of these Terms invalid, the rest stays in force. If we do not enforce a right, we do not give it up. You may not transfer your rights under these Terms. We may transfer ours, for example if we sell our business. These Terms and our Privacy Policy are the whole agreement between you and us about the Service.

17. Contact us

Merkel LLC
3833 Powerline Rd, Ste 801-O, Fort Lauderdale, FL 33309-5067, United States
info@merkelapps.com